Frequently asked questions

Opening times for the Grands Bains vary according to season and time of year. We recommend that you check the exact opening times on our website in the "prepare my visit" section before planning your visit.

We offer 2h, 3h or 4h continuous entry to the Grands Bains area. Checkroom and shower time are included in all packages. The Grands Bains area provides access to an indoor and an outdoor pool, with jacuzzis, aqua-bubbles, various jets, a discovery sauna and hot marble. The Roman Trilogy immerses you in three pools with temperatures ranging from 17°C to 40°C. To complete your wellness experience, discover the musical grotto, flooded with relaxing sounds and lights, and our oriental hammam.

• A close-fitting lycra swimsuit (beach shorts and underwear are not permitted)
• Towel (can be rented from the Grands Bains boutique)

Only close-fitting lycra swimsuits are permitted on the premises. Underwear, beach shorts, burkinis... are forbidden.

We offer towel rental directly in our store, but we recommend that you bring your own towel if you have one.

Bathing caps are not compulsory. For reasons of hygiene, hair must be tied back before entering the baths.

You can bring your own flip-flops to wear in the changing rooms, but you'll need to remove your shoes before the foot bath at the entrance to the baths.

Children under 9 months are not allowed in the Grands Bains for health reasons related to the physico-chemical properties of the spring water. Children aged 9 months to 35 months are only allowed access in the morning, with entry before 12 noon. The duration of the visit is limited to a maximum of 2 hours, in order to respect the rhythm of toddlers. Children aged 3 to 13 are allowed to visit the facility during our opening hours, except for specific time slots (Zen time slots on Tuesdays and Thursdays from 4pm). We recommend the "morning recreation" slots on Wednesdays from 10 a.m. to 12 p.m., suitable for families and children.

The facility is accessible to people with reduced mobility. Elevators provide access to the various areas (reception, changing rooms, treatment rooms, pools). However, there are no wheelchairs, so an attendant is required if a person is unable to get into the water alone. A 20% discount is applied to the entrance fee for anyone holding a Carte Mobilité Inclusion (CMI). If the CMI specifies that an accompanying person is required, the discount is 50%.

A gift voucher does not confirm an appointment. You will then need to reserve your service, on our website if it's an entry to the Grands Bains, by telephone or via the form for treatments. Our gift vouchers are valid for one year.

We offer 10h or 25h cards that allow you to enjoy the baths at your own pace, with a minute-by-minute countdown to adjust your relaxation time. What are the advantages of a membership card? You don't need to make a reservation, and you're free to come whenever you like. What's more, it gives you access to aquabike and aquagym classes.

These slots are reserved for adults to ensure greater serenity. Children under the age of 14 are not admitted. Rates are identical to the current public rates.

There is no strict ban on access to the Grands Bains areas. However, there may be risks for babies. Pregnant women are more sensitive to temperature variations. Prior to your visit, please consult a health professional about the facilities to be avoided (especially during the 1st and 3rd trimesters)

We have a boutique where you can discover our collections of men's, women's and children's swimwear, approved for our establishment. For reasons of hygiene, we do not rent out swimwear.

You can also dine at the restaurant La Terrasse des Grands Bains. We strongly recommend that you book in advance by calling 06 81 41 36 69.

Our establishment is a spa center offering leisure and wellness services. It is possible to take treatments over several days (3 to 5 days), but Les Grands Bains does not offer accommodation. For a stay in Monêtier Les Bains, we advise you to contact the tourist office, which will suggest suitable accommodation.

Dogs are only allowed at the reception desk and in the restaurant La Terrasse des Grands Bains.

Treatments can be booked by telephone or on site. Online booking is not available. If you have any difficulty in contacting us, please use our online request form. Our reception team will contact you to confirm the appointment and will do its best to find the most suitable time slot for you.

You must arrive at reception 20 minutes before your treatment time so that our reception team can welcome you in the best conditions. This time will allow us to explain how things work, provide you with your linen pack and access card, and give you a chance to shower before your treatment.

When you purchase a single or duo ritual, admission to the Grands Bains for 2 hours is included. A linen pack including bathrobe, towel and slippers is provided at reception.

For duo rituals, you have access to the herbal tea room in the treatment area.

All reservations require a deposit of 30% of the total amount.

Cancellation or modification of a free treatment reservation must be made 48 hours before the appointment. After this time, the 30% deposit paid at the time of booking will be retained by the establishment.

This is a type of balneotherapy treatment in which water is continuously poured over the patient's body while he or she receives a massage or relaxing treatment. The water used is often thermal or mineral, and can be heated, at room temperature or cold, depending on the desired effects.

The Grands Bains du Monêtier is not a health spa. It's a spa and leisure establishment dedicated primarily to leisure and relaxation, and not to the medical care prescribed as part of an approved spa treatment.

The minimum age for access to treatments is 10. From 10 to 18: a legally responsible adult must accompany the teenager in the cabin during the treatment.

Mothers-to-be are welcome, but many treatments are not recommended during pregnancy. Please let us know when you book your appointment, so that we can offer you a suitable treatment. In particular, massages are only available from the^4th to the ^8th month of pregnancy.

Showering is mandatory before any treatment to ensure optimal hygiene, by eliminating sweat, impurities and bacteria. This allows products to penetrate the skin better, maximizing their benefits. It also helps eliminate residual chlorine after swimming, which can dry out and irritate the skin. What's more, for customers who have been exercising, a shower is essential to eliminate accumulated sweat and toxins, preparing the skin to receive treatments in the best possible conditions.

Reservations can be made :

• Via our online store (store link)

• By telephone on 04 92 40 00 00

• By e-mail to lesgrandsbains@monetier.com

• On site at the Grands Bains reception desk

Whatever the time of year, we strongly advise you to book online in advance to guarantee your entry and reduce waiting times. Without a reservation, access to the Grands Bains is not guaranteed.

Reservations can be modified or cancelled by e-mail up to 10:00 a.m. on D-day, simply by sending an e-mail to lesgrandsbains@monetier.com

All orders at the public rate can be modified or refunded as long as they have not been used and until the day of validity of the services. In order to obtain a modification, cancellation or refund, the customer must notify us before 10am on the day of booking by email to lesgrandsbains@monetier.com (the time of receipt of the email being taken as proof).

Reservations for entry to the Grands Bains can be made every 30 minutes from the time the establishment opens until it closes. The time is counted down when the card is swiped at the gantry.

When your reservation is confirmed, you will receive two emails: one confirming your payment and the other summarizing your booking. Don't forget to check your spam folder.

You can arrive at reception 10 minutes before your reservation time. Access time begins as soon as you pass through the turnstile.

Discounted rates and free admissions are subject to verification of receipts by our receptionists, which is why they are not offered online.

When booking, select "1 admission without internet payment" from the drop-down menu in the "partner rate and payment on site" category. Payment will be made on site after presentation of the receipt or voucher.

Bookings made online can be paid for :

• By credit card (Visa, Mastercard, American Express)

• With a gift voucher

Payment on site can be made :

• By credit card (Visa, Mastercard, American Express)

• In cash

• With a gift voucher

• With paper ANCV vacation vouchers (we do not accept connect vacation vouchers)

Payment by paper vacation vouchers is only possible at the Grands Bains reception desk. Change is not returned. We do not accept connect vacation vouchers.

Your reservation does not give you priority access, but does guarantee you entry to the Grands Bains if the establishment is fully booked.

We offer the 4-person family package (2 adults and 2 children) and the 3-person family package (1 adult and 2 children), valid only with admission to the baths before 12pm. For larger families, you can add extra children to your reservation at a reduced rate.

Discounts are available for groups of 15 adults or more. These discounts apply only to the 2-hour entrance fee, and depend on the time slot you choose. For a personalized quote, please send an e-mail to commercial.grandsbains@monetier.com

No, we do not offer special discounts for seniors or students.

The water in the Grands Bains is naturally warm and comes from the infiltration of surface water into the ground, which heats up on contact with an underground magma structure to gush out at 44°C.

Pool water is treated in accordance with ARS (Agence Régionale de Santé) regulations and standards for aquatic establishments open to the public.

Only the water in the hydromassage baths in the treatment area is untreated and comes directly from the natural spring.

As the water is naturally warm, the color of the water at Les Grands Bains varies throughout the year. This variation is explained by a chemical reaction whose variables are the minerals contained in the water, the chlorine content and the rate of water renewal. The hot water in the Grands Bains is produced by heating surface water underground. As the water infiltrates the subsoil, it becomes loaded with minerals. This load can vary according to precipitation (rain, snow). As a result, water is "tinted" by minerals, never exactly the same color. The chemical reaction between certain minerals and chlorine also affects water color. The chlorine level in the water is adjusted daily to eliminate health risks. Finally, the rate of water renewal has an impact on color: during filtration, the water passes through sand, which retains certain minerals. The more water is renewed, the less it is filtered: the greater the impact of minerals on color. Ponds depend on different filtration systems, so sometimes they don't have the same color. Whatever the color of the water, it is checked daily before opening. There is no health risk involved.